Privacy Policy — Kopartner closed beta

Ricardo Parare, a natural person, holder of RIF V-20303927-8, domiciled in Caracas, Venezuela, is the controller of the data of Kopartner user accounts, that is, the data you register with and use the service with.

With respect to the data of your business’s customers, suppliers and employees that you upload to the application (see “Data of your business’s customers”), the controller is your business and Kopartner acts on its behalf.

Contact: hola@kopartner.app.

When you sign up you tick a box, which is not pre-ticked, to accept the Terms and Conditions and this Policy. We keep a record of your acceptance with the version of the documents, the language in which you saw them and the date and time at which you accepted.

You can withdraw your consent by closing your account; withdrawing it does not affect processing carried out before. For processing necessary to give you the service (such as your account), withdrawing consent means we will not be able to keep providing it. If we update these documents substantially, we may ask you to accept them again.

To provide the service we use providers that process data on our behalf, each under its own terms and privacy policy. This is the current list:

Our providers operate mainly in the United States and in other countries, so your data is transferred and stored outside Venezuela. We take reasonable measures to protect it (encryption in transit, access control and the choice of providers with published security and privacy policies). By accepting this policy you expressly consent to those transfers.

• Account and business data: while your account is active and up to 30 days after your access ends, so that you can request your copy; then we delete or anonymize it, or earlier if you ask us to (see “Export and deletion of your data at the end” in the Terms).
• Unconfirmed accounts: if you do not confirm your email within 48 hours, we automatically delete the account and its space.
• Files of expired unpaid trials: we automatically delete a business’s images and logos 60 days after its trial expired if it never paid. The remaining records are handled according to the first point.
• Usage limits: counters associated with your IP or user are kept only for the duration of the limit window (minutes or hours).
• Technical errors (Sentry): for Sentry’s retention period under the plan we use.
• Action log and acceptance record: while your business exists in Kopartner.
• Legal obligations: we may keep data for longer if a law requires it or to defend ourselves against a claim.
• Backups: the database provider keeps backup copies that are overwritten in their normal cycle.

The Constitution of the Bolivarian Republic of Venezuela (article 28) recognizes every person’s right to access the information and data about themselves or their property held in official or private records, with the exceptions established by law, as well as to know how it is used and for what purpose, and to ask the competent court for the updating, rectification or destruction of any that is erroneous or unlawfully affects their rights.

Within that framework you can ask us to: access your data, rectify it (you can edit much of it yourself in your profile), delete it, object to a processing, receive a copy in a structured format and withdraw your consent. Write to us at hola@kopartner.app from your account email; we may verify your identity and will endeavor to reply within 15 days. If you are a customer of a business that uses Kopartner, direct your request first to that business, which is the controller of your data; we can help it handle it.

If you consider that your rights have not been met, you can go to the competent authorities.

When you upload data of your customers, suppliers or employees (for example name, ID or RIF, phone, email and address), your business decides what it uses it for. Kopartner processes it on behalf of your business, only to provide the service, following your instructions (the actions you take in the application) and with security and confidentiality measures. We do not use it for our own purposes, we do not sell it and we only share it with the providers in the previous section or when the law requires it.

Your business is responsible for having the basis to process it, for informing those people and for handling their requests. Receipts shared by link show only minimal data: the customer’s ID appears partially hidden and they do not include their phone, email or address. If a person contacts us about data uploaded by a business, we refer them to that business. If you need a written data processing agreement, write to us.

We apply reasonable measures to protect the data: each business is isolated from the others, access is controlled by roles and permissions, connections are encrypted (HTTPS), passwords are stored only as an encrypted digest, we use anti-bot verification and usage limits, we check that passwords are not in known leaks, public receipt links are signed and expire, and we filter sensitive data from error reports.

No system is infallible. If a security incident affecting your data occurs, we will inform you by email when appropriate.

We only use cookies and local storage that are necessary for the application to work and to remember your preferences. We do not use advertising cookies, cross-site tracking cookies or third-party cookie-based analytics. That is why we do not show a cookie notice. You can delete them from your browser, but some features, such as keeping you signed in, will stop working.

Kopartner is aimed at businesses and at people over 18 years of age. We do not knowingly collect data of minors in user accounts; if we detect a minor’s account, we will delete it. If your business uploads data of minors as customers, it is responsible for doing so lawfully.

We may update this policy. We will publish the new version on this page with its version number and date and, if the change is substantial, we will notify you by email or inside the application 15 days in advance.

To exercise your rights or to make an inquiry or a complaint about your data, write to hola@kopartner.app. Controller: Ricardo Parare, RIF V-20303927-8, Caracas, Venezuela.